Terms of Service

Draft — name frozen as Ticora (vault ADR-7); {{LEGAL_ENTITY}} is still a placeholder pending incorporation. This template has not been reviewed by counsel.

Last updated: 2026-07-19 · Effective: on public launch

These Terms govern use of the hosted Ticora service (the “Service”) operated by {{LEGAL_ENTITY}} (“we”, “us”). By creating a tenant, using an API key, or accessing the dashboard, you agree to them. If you use the Service on behalf of an organization, you represent that you can bind that organization.

1. The Service

The Service stores and versions workspace specifications (“specs”), validates and renders them via the open-source Ticora SDKs (published under the @ticora npm scope), and exposes tenant-scoped APIs for workspaces, versions, sharing, API keys, and audit. The SDKs themselves are licensed separately under Apache-2.0 and are not part of these Terms.

2. Your account and keys

• You are responsible for safeguarding API keys and dashboard credentials. Keys are scoped (runtime vs admin); use the narrowest scope that works.
• You must notify us promptly of any suspected compromise; rotate keys via the dashboard or API.
• One person or legal entity per tenant unless otherwise agreed.

3. Your data

• Specs and metadata you store with us remain yours. You grant us only the rights needed to operate the Service (storage, versioning, rendering, backup).
• Your application’s row data never rests with us: the SDK fetches your data directly in your application; it is not transmitted to or stored by the Service (see the Privacy Policy).
• We keep an append-only audit trail and version history of actions in your tenant; soft-deleted workspaces retain their version and audit history.

4. Acceptable use

You may not: attempt to access another tenant’s data; probe, scan, or test the vulnerability of the Service except under a responsible-disclosure agreement; resell the Service without agreement; use the Service to violate law or third-party rights; or interfere with service operation (including circumventing rate limits or plan quotas).

5. Plans, availability, changes

Free and paid tiers may impose quotas (workspaces, requests, seats). We may change or discontinue features with reasonable notice; material degradations of paid functionality entitle you to a pro-rata refund of prepaid fees. The Service is provided without an SLA unless one is agreed in writing.

6. Open source and third parties

The public SDK packages are Apache-2.0; the Service builds on Tambo (MIT, © Fractal Dynamics Inc.). Third-party components remain under their own licenses.

7. Disclaimers and liability

The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, our aggregate liability under these Terms is limited to the fees you paid in the twelve months preceding the claim (or US$100 if you paid none). Neither party is liable for indirect or consequential damages. Nothing limits liability that cannot lawfully be limited.

8. Termination

You may delete your tenant at any time. We may suspend or terminate for material breach (including non-payment or abuse) with notice where practicable. On termination we delete tenant data per the retention terms in the Privacy Policy, except records we must keep by law.

9. General

These Terms are governed by the laws of {{GOVERNING_LAW_JURISDICTION}}. We may update these Terms; material changes are announced at least 14 days in advance via the dashboard or email. Questions: {{CONTACT_EMAIL}}.